Neighbourhood Parking Management Strategy FAQ
Warning Notices and Towing
- Will there be a warning before a vehicle is towed?
- Will my vehicle get towed if it is parked facing the wrong way of the traffic flow?
- Will my vehicle get towed if it is parked in a reserved zone (e.g. accessible parking zone, loading zone, modo parking zone)?
- Who should I contact to get back my towed vehicle?
- How do I dispute a violation ticket?
Resident Parking Decal and Visitor Parking Permit
- Do all neighbourhoods share the same parking decal and permit?
- What’s the difference between a parking decal and a parking permit?
- What’s the fee for resident parking decal and visitor parking permit?
- What’s the method of payment?
- I’m a temporary resident; can I purchase a resident parking decal?
- How should I display a resident parking decal or a visitor parking permit?
- Is the old Hawthorn Visitor Parking Permit still valid?
- When do the current resident parking decal and visitor parking permit expire?
- When do the new resident parking decal and visitor parking permit expire?
- Why are the new resident parking decal and visitor parking permit only valid for 10 months?
- I changed my license plate number; will my resident parking decal still be valid?
- I’m moving out of the neighbourhood; can I receive a refund on my parking permit?
- I’m moving from Hawthorn Place to Wesbrook Place (or from Wesbrook Place to Hawthorn Place); do I need to purchase a new parking permit for the different neighbourhood?
- I lost my parking permit; can I receive a replacement?
- Where can I park if I have a parking permit(resident parking decal, visitor parking permit or parking day pass)?
- Can I park in the 2 hr (or 1 hr) zone for longer than 2 hr (or 1 hr) if I have a parking permit (resident parking decal, visitor parkin gpermit or parking day pass)?
- I rent out my unit in the UNA neighbourhood and I live outside of UNA neighbourhood. Can both my tenant and I apply for resident parking decal and/or visitor parking permit?
- Where do I apply for a parking permit?
- What are the hours that I can apply for a parking permit?
- What do I need to bring to apply for a resident parking decal?
- What do I need to bring to apply for a visitor parking decal?
- What do I need to bring to apply for a Parking Day Pass?
- How many visitor parking permits can I get?
- How many parking day passes can I get?
- I have recently moved to the UNA neighbourhood, and my vehicle registration and driver’s license still show my old address. Can I use that to apply for a resident parking decal?
- I moved from outside of BC, and I still have my out of province driver’s license and registration. Can I use that to apply for a resident parking decal?
- My vehicle is registered under my spouse’s name. Can I apply on his/her behalf?
Warning Notices and Towing
Q: Will there be a warning before a vehicle is towed?
A: No. All vehicles parked in violation of the posted signage will be towed immediately.
Q: Will my vehicle get towed if it is parked facing the wrong way of the traffic flow ?
A: Yes. All vehicles must be parked parallel to the roadway in the direction that traffic flows, leaving no more than 30 cm, according to the Motor Vehicle Act (190. Except when a municipality, a treaty first nation or the minister responsible for the administration of the Transportation Act permits, a driver must not stop, stand or park a vehicle on a roadway other than on the right side of the roadway and with the right hand wheels parallel to that side, and where there is a curb, within 30 cm of the curb). Violated vehicles will be towed immediately.
Q: Will my vehicle get towed if it is parked in the reserved zone (e.g. accessible parking zone, loading zone, or modo parking zone)?
A: Yes. Accessible parking zone is reserved for people with accessible-parking permits. Loading zone is reserved for vehicles while actively loading or unloading people or materials with a time limit of 15 minutes. Modo parking zone is reserved for modo vehicles at all times.
Q: Who should I contact to get back my towed vehicle?
A: If you are certain that your vehicle is towed from the UNA neighbourhood, please contact Drake Towing at (604) 251-3344.
Q: How do I dispute a violation ticket?
A: Please complete the Parking Violation Dispute form stating your case and attach a copy of the ticket, and mail to 17474 – 56th Ave. Surrey BC V3S 1C3 with “Attention: Parking” or email to parking@mainroad.ca. Dispute claims must be received within 14 days of violation notification.
Resident Parking Decal and Visitor Parking Permit
Q: Do all neighbourhoods share the same parking decal and permit?
A: No. Only Hawthorn Place and Wesbrook Place residents require resident parking decals and visitor parking permits to park on the street. Hampton Place, Chancellor Place, and East Campus have different parking rules and do not require any parking decal or permit. Hawthorn Place parking decal and permit are green in colour and only allow on-street parking in the Hawthorn neighbourhood; Wesbrook Place parking decal and permit are blue in colour and only allow on-street parking in the Wesbrook neighbourhood.
Q: What’s the difference between a parking decal and a parking permit?
A: Parking decals are for UNA residents and parking permits are for their visitors. Each UNA household is entitled to only one Visitor Parking Permit, while each UNA resident is entitled to one resident parking decal per vehicle (proof of valid registration required).
Q: What’s the fee for resident parking decal and visitor parking permit?
A: View the 2013 fee schedule.
Q: What’s the method of payment?
A: Cash, Visa, Mastercard, or Debit Card.
Q: I’m a temporary resident; can I purchase a resident parking decal?
A: Yes, you will be charged for a full-priced parking decal, and receive a pro-rated refund once you move out, given the parking decal is returned to the UNA office in the original condition.
Q: How should I display a resident parking decal or a visitor parking permit?
A: Resident parking decal must be permanently affixed to the inside top left corner of the front windshield. See example. Visitor parking permit must be hung on the rear view mirror with the expiry date clearly viewed from outside of the vehicle. Every effort should be made to ensure that the decal or permit is visible from the outside of the vehicle and it does not block your view.
Q:Is the old Hawthorn Visitor Parking Permit still valid?
A: No. The old Hawthorn Visitor Parking Permit is no longer valid as of January 3, 2012. Please return it to the UNA office or the Old Barn Community Centre and apply for a new Visitor Parking Permit for Hawthorn Place. A proof of UNA residency is required. Note if you park in the “No parking except authorized vehicles” zone with the old Hawthorn Visitor Parking Permit, your vehicle is subject to towing.
Q: When do the current resident parking decal and visitor parking permit expire?
A: May 30, 2013.
Q: When do the new resident parking decal and visitor parking permit expire?
A: March 31, 2014.
Q: Why are the new resident parking decal and visitor parking permit only valid for 10 months?
A: This is to make the expiry date of the parking permits the same as the UNA’s financial fiscal year.
Q: I changed my license plate number; will my resident parking decal still be valid?
A: No, the resident parking decal is assigned specifically for the vehicle with the license plate number stated on the decal. Please come to the UNA office to apply for a new parking decal. Read more about how to replace a parking permit.
Q: I’m moving out of the neighbourhood; can I receive a refund on my parking permit?
A: Yes, upon return of your parking permit, we will refund you on a pro-rated schedule.
Q: I’m moving from Hawthorn Place to Wesbrook Place (or from Wesbrook Place to Hawthorn Place); do I need to purchase a new parking permit for the different neighbourhood?
A: Yes, simply bring your parking permit from the old neighbourhood and we will exchange one for your new neighbourhood. Read more about how to replace a parking permit.
Q: I lost my parking permit; can I receive a replacement?
A: Yes, you will be charged for the replacement parking permit on a pro-rated schedule.
Q: Where can I park if I have a parking permit (resident parking decal,visitor parking permit, or parking day pass)?
A: In the “no parking except authorized vehicles” zones in your neighbourhood only.
Q: Can I park in the 2 hr (or 1 hr) zone for longer than 2 hr (or 1 hr) if I have a parking permit (resident parking decal, visitor parking permit, or parking day pass)?
A: No. Parking decal or parking permit does not authorize parking for longer than the displayed time limit. If you would like to park longer than the time limit on the displayed sign, please park in the “no parking except authorized vehicles” zone with your parking decal or parking permit properly displayed.
Q: I rent out my unit in the UNA neighbourhood and I live outside of UNA neighbourhood. Can both my tenant and I apply for resident parking decal and/or visitor parking permit?
A: No. Only your tenant who lives in the UNA neighbourhood is considered a resident. Only a resident of the UNA neighbourhood is entitled to a resident parking decal and/or a visitor parking permit for their guests.
Q: Where do I apply for a parking permit?
A: You can apply online or in person at the UNA office (#202-5923 Berton Ave.).
Q: What are the hours that I can apply for a parking permit?
A: Monday to Friday 8:30 am to 4:30 pm.
Q: What do I need to bring to apply for a resident parking decal?
A: Driver’s license and vehicle registration (see example). The address on the driver’s license and vehicle registration must be consistent and must be a valid UNA address. Read more.
Q: What do I need to bring to apply for a visitor parking permit?
A: A photo ID and/or proof of UNA residency. See examples. Read more.
Q: What do I need to bring to apply for a parking day pass?
A: A photo ID and/or proof of residency. See examples. Applications will be accepted no earlier than 10 business days prior to the requested valid date of the pass. Read more.
Q: How many visitor parking permits can I get?
A: There is a limit of one visitor parking permit per household. If you are expecting more than one visitor on a particular day for certain event, please apply for a parking day pass at the UNA office.
Q: How many parking day passes can I get?
A: There is no limit on the number of parking day passes. However, a parking day pass is only valid with authorization in the specific neighbourhood and on the date indicated on the pass. All parking day passes will be recorded and monitored. Improper use of the pass may result in vehicle being towed and/or parking privileges being revoked.
Q: I have recently moved to the UNA neighbourhood, and my vehicle registration and driver’s license still show my old address. Can I use that to apply for a resident parking decal?
A: No. ICBC requires address change on the registration occur immediately, and address change on the driver’s license within 10 days (read more). Please go to any auto insurance broker to have your address updated. The online address change form for driver’s license does not update your vehicle registration.
Q: I moved from outside of BC, and I still have my out of province driver’s license and registration. Can I use that to apply for a resident parking decal?
A: No. ICBC requires switching to a BC driver’s license within 90 days, and their vehicles be registered, licensed and insured within 30 days of arriving in BC. Please go to any auto insurance broker to have your address updated.
Q: My vehicle is registered under my spouse’s name. Can I apply on his/her behalf?
A: No. Only the primary driver of the vehicle can apply for a resident parking decal.
