Timeline:

• Wesbrook Place parking enforcement resumed on May 12, 2021. Vehicles with expired permits that are parked in a permit parking zone will be towed without notice.
• Hawthorn Place parking permits and visitor passes for 2021-2022 will become available for purchase starting June 1, 2021.

Process Overview:

Process Details:

• Apply and Pay Online
  • Fill out the Online Permit Application
  • Upload scans/photos of required documents.
  • Application and documents will be verified by staff.
  • Receive confirmation of application verification and pay permit balance online through UNA Account.
    • Online payment must be submitted before permit can be picked-up.
• Apply Online and Pay by Phone
  • Fill out the Online Permit Application
  • Upload scans/photos of required documents.
  • Application and documents will be verified by staff.
  • Receive phone call from UNA staff to process payment and arrange
• Apply and Pay In-Person 
  • Email support@myuna.ca to book an in-person appointment.
  • Bring all required documents to your in-person appointment.

Note: In-Person Appointments are limited and only for those who are unable to apply and pay online or by phone.

Frequently Asked Questions:
How do I upload my documents? 
You can upload your documents in your UNA Parking Application Form.

How do I cancel my appointment?
If you need to cancel your appointment, you need to send a cancellation request to support@myuna.ca.

How can I confirm that my appointment is booked? 
If you’ve applied online, you will receive a confirmation email within 3 – 5 business days, dependant on your documents being verified by UNA Staff.

Resident Parking Permit (Decals)

The following documents are required to obtain or renew a resident parking permit:

• BC Driver’s License (BCDL)
• ICBC Vehicle Registration (must be registered to a valid UNA address, and at least 1 month prior to the policy expiry date.)
• It is required to have matching Name & UNA Address on both BCDL and Vehicle Registration

Visitor Parking Permit & Day Pass

To apply for a Visitor Parking Permit and Day Pass you will need:

• Photo ID (choose one of the following):
  – BC Drivers Licence
  – BC Identification Card
  – BC Services Card
  – Canadian Passport
  – Other government-issued photo ID
• Plus Proof of UNA Address (choose one of the following):
  – ICBC Vehicle Registration (must be registered to a valid UNA address)
  – Current utility/service bill with UNA address (e.g. phone, cable, or hydro bill)
  – Current Credit Card statement with UNA address
  – Current Village Gate Homes or Wesbrook Properties rental agreement Only.

For the purpose of information validation, we require you to share your vehicle and ICBC insurance information with us. To uphold your privacy and protect you from fraud, you are required to apply for your permit in person. We will not issue permits to anyone acting as a proxy, regardless of their relationship or connection to you.

Resident Parking Permit (Decal)

• Allows UNA residents to park their own vehicle on the streets of their own neighbourhood
• Non-transferable and specific to a single license plate
• Any driver’s license or vehicle changes will require a replacement permit to be purchased

Visitor Parking Permit

• Allows a UNA resident’s visitor to park their vehicle on the streets within the resident’s neighbourhood
• Limited to one per legal UNA address
• Visitor Parking Permits are non-transferable and specific to a single address
• If you move between two different neighbourhoods (e.g. from Hawthorn Place to Wesbrook Place), your current visitor parking permit will no longer be valid.

Day Pass

• For UNA residents who require additional visitor parking for a one-time function/event.
• Each legal UNA suite will be entitled to 15 days of Parking Day Passes, between April 01 to March 31. Approval will be required for any request above the 15 days of Parking Day Passes annual limit. Residents who need additional day passes above the annual limit will need to submit an application to parking@myuna.ca.

Resident Parking Permits are assigned to specific license plate numbers and Visitor Parking Permits are assigned to a specific UNA address.

Parking Permits may only be issued for and used within a resident’s own neighbourhood. If the assigned licence plate number & issued neighbourhood are not a match to the vehicle’s licence plate & parking location, it will be towed.

As of 2021, there will be changes in the parking permit expiry date for each neighbourhood.

2020/2021 permit expiry dates
Wesbrook Place: May 1, 2021
Hawthorn Place: July 1, 2021

2021/2022 permit term length
Wesbrook Place: May 1, 2021 – April 30, 2022 (12 months)
Hawthorn Place: July 1, 2021 – June 30, 2022 (12 months)

Parking permits are prorated at $0.38 per day, plus applicable taxes.

Which Neighbourhoods Have Parking Permits?
Parking Permits are available to residents of Wesbrook Place and Hawthorne Place within each of their respective neighbourhoods. There are no parking permits for residents of Hampton Place, Chancellor Place, or East Campus.

What If I Lease My Vehicle?
Your registration and insurance must show your residential address on the second page.

What If I Drive Someone Else’s Vehicle?

• You must be listed as the principal operator on the insurance
• The location address on the second page of the insurance and registration must list your residential address within a UNA neighbourhood
• Two items of supporting ID.

What If My Vehicle Is Registered To A Business?

• Valid ICBC car insurance registered to a BC company name and address with no principal operator listed (if a principal operator is listed, see above section, “You drive someone else’s car”
• A letter or contract on company letterhead, stating that the vehicle is used by you, and is needed at your home on a regular basis. A new letter is required every year to renew your permit
• Two items of supporting ID 
• Business identification (e.g. pay stub, T4, or business card) as proof of employment

What If I’m A Student From Outside Of BC?
To be eligible for a parking permit, your vehicle insurance must be changed to ICBC insurance (non-resident motor vehicle and insurance certificate) at the UNA neighbourhood address, or you must apply for Exemption status through ICBC.

Exemption status allows you to forego changing your vehicle insurance to BC insurance.

For information, call ICBC at 604-443-4624 or 1-800-665-4336.

What If My Visitor Has A SPARC Permit?
SPARC permit holders can park in the on-street accessible stalls if they display a valid Visitor Parking Pass or a day permit. SPARC permit holders cannot use their Resident Parking decals to park in accessible stalls.

This is to ensure that visitors to residents in the Hawthorn and Wesbrook neighbourhoods have a reasonable ability to park in accessible stalls.

What If I Have A Recreational Vehicle?
UNA Parking Permits are not valid for commercial vehicles, large vehicles, recreation vehicles, camper trucks and on-street vehicle storage.

A large vehicle is one that meets one or more of the following criteria:

1. Taller than 2.2 m (7 feet and 2.61 inches)
2. Longer than 6.4 m (21 feet)
3. Not primarily designed to move people
4. Seats 10 or more passengers

What if I need to use on-street parking when I move?  
The UNA does not reserve parking spaces for moving purposes. Moving trucks can use permit parking stalls without a permit, as long as they have a company logo clearly displayed on the vehicle. Residents may use their own personal vehicles to reserve preferred parking stalls, using their Resident Parking Permit, or Day Passes.

Where should I display my parking decal?

• Parking decals should be displayed on the inside of the windshield, free of obstruction, on the lower left corner of the window (on the driver’s side).

What If I Misplaced/Lose My Resident Parking Permit?
You must purchase a new Resident Parking Permit. And stick the decal on your vehicle immediately. Replacement is not available.

What If I Misplaced/Lose My Visitor Parking Permit?
You must purchase a new Visitor Parking Pass. Replacements are not available.

What If I Need To Replace My Permit?
Replacement resident parking decals and visitor parking permits may be picked up in person if:

• You have changed vehicles or license plates
• Your car was damaged in an accident and written off
• Your windshield was replaced
• Your visitor parking permit is damaged
• Your resident parking decal is damaged or peeling off

The old UNA permit must be returned to receive a replacement.

What Documents Do I Need To Bring?

Reason replacement needed
Items needed to get a new resident parking decal

You changed vehicles or license plate

• Your current resident parking decal (remove it from your old vehicle)
• Photo ID that proves you live in the UNA neighbourhood
• Current insurance for your new vehicle

Your car was damaged in an accident and written off

• Current vehicle registration
• ICBC paperwork that shows your old vehicle was a write-off
• Photo ID that proves you live in the UNA neighbourhood

Your windshield was replaced

• Your current resident parking decal (remove it from your old windshield) or a receipt from the windshield replacement company
• Current vehicle registration
• Photo ID that proves you live in the UNA neighbourhood

Your UNA resident parking decal is damaged or peeling off

• Your current resident parking decal (remove it from your vehicle)
• Current vehicle registration

Your UNA visitor parking pass is damaged

• Your current UNA visitor parking pass (remove it from your vehicle)

Daily Prorated Fee Policy  
A daily prorated fee structure applies to all UNA Resident Parking Permit and Visitor Parking Permit purchases.

Parking Permit Rates

All parking permits are purchased at an annual rate, with a daily prorated fee structure applied.

• Visitor Parking Permit: $140 + applicable taxes
• 1st Resident Parking Permit: $140 + applicable taxes
• 2nd Resident Parking Permit: $280 + applicable taxes
• 3rd Resident Parking Permit $560 + applicable taxes

Applicable Taxes

• Visitor Parking Permits are also subject to a 24% TransLink Parking Tax.
• Resident and Visitor Parking Permits are subject to GST.

Refunds 
A refund only applies when:

• The resident moves out of the UNA before the permit expires.
• The resident replaces a UNA parking permit.

Eligible refunds will be prorated daily. The outstanding amount will be refunded, minus an administration fee.