Important Parking Information

Regular parking enforcement will be resuming in UNA Neighbourhoods:

  • Parking Permits are now available for purchase, starting August 1, 2020. Please note that you will be required to login to your UNA Account or create a UNA Account if you do not already have one. Apply for Parking Permit(s) here.
  • Regular Parking Permit enforcement was scheduled to resume on September 1, 2020.
  • A grace period has been provided, to allow residents time to purchase a parking permit.
  • Vehicles will be penalized for not displaying a valid parking permit beginning September 23.
  • All previously purchased 2020-2021 permits will remain valid.

To help facilitate the renewal process safely during the COVID-19 pandemic, applications and payments for permits can now be done online and by phone.

For any questions about parking services in the UNA, or the parking permit application process, please email parking@myuna.ca.

Please Note: Permit processing will take approximately three business days.

Parking Maps

Our on-street parking strategies aim to provide neighbourhood residents and authorized visitors accessible parking in the UNA neighbourhoods. We recognize that many types of visitors need to park in UNA neighbourhoods, including shoppers and guests of residents. The parking management strategy is meant to accommodate these visitors while addressing the prevalent issue of limited space.

Parking Permits are available to residents of Wesbrook Place and Hawthorne Place within each of their respective neighbourhoods. There are no parking permits for residents of Hampton Place, Chancellor Place, or East Campus.

Not sure where to park?

We have Your Guide to Parking Signs to help.

Need to use car share?

Learn more about car sharing in our neighbourhoods.

  • Hawthorn Parking
  • Wesbrook parking

Timeline:

  • Parking Permits will be available for purchase, starting August 1, 2020.
  • Regular Parking Permit enforcement will resume on September 1, 2020.

Process Overview:

Process Details:

  • Apply and Pay Online
    • Book an Online Application and Permit Pick-up time
    • Upload scans/photos of required documents to UNA Profile.
    • Application and documents will be verified by staff.
    • Receive confirmation of application verification and pay permit balance online through UNA Account.
      • Online payment must be submitted before permit can be picked-up.
  • Apply Online and Pay by Phone
    • Book an Online Application and Permit Pick-up time
    • Upload scans/photos of required documents to UNA Profile.
    • Application and documents will be verified by staff.
    • Receive phone call from UNA staff to process payment
  • Apply and Pay In-Person 

Note: In-Person Appointments are limited and only for those who are unable to apply and pay online or by phone.

Frequently Asked Questions:
How to I upload my documents? 
You can upload your documents in your UNA Profile. On your profile page, you can scroll to the bottom, where there is a green button “New” beside the Documents heading.

How do I cancel my appointment?
If you need to cancel your appointment, you need to send a cancellation request to parking@myuna.ca

How can I confirm that my appointment is booked? 
If you wish to confirm your appointment, you can do so by checking the Schedules section of your UNA Profile. You will be able to see your In-Person Application Appointment immediately after you book, but for an Online Application, you will need to wait until your documents have been verified by staff before you can view your Pick-up Booking on your UNA Profile. You will not automatically receive a confirmation email when you book an appointment. However, if you’ve applied online, you will receive a confirmation email once your documents have been verified by staff.

Resident Parking Permit (Decals)

The following documents are required to obtain or renew a resident parking permit:

  • BC Driver’s License (BCDL)
  • ICBC Vehicle Registration (must be registered to a valid UNA address, and at least 1 month prior to the policy expiry date.)
  • It is required to have matching Name & UNA Address on both BCDL and Vehicle Registration
Visitor Parking Permit & Day Pass

To apply for a Visitor Parking Permit and Day Pass you will need:

  • Photo ID (choose one of the following):
    – BC Drivers Licence
    – BC Identification Card
    – BC Services Card
    – Canadian Passport
    – Other government-issued photo ID
  • Plus Proof of UNA Address (choose one of the following):
    – ICBC Vehicle Registration (must be registered to a valid UNA address)
    – Current utility/service bill with UNA address (e.g. phone, cable, or hydro bill)
    – Current Credit Card statement with UNA address
    – Current Village Gate Homes or Wesbrook Properties rental agreement Only.

For the purpose of information validation, we require you to share your vehicle and ICBC insurance information with us. To uphold your privacy and protect you from fraud, you are required to apply for your permit in person. We will not issue permits to anyone acting as a proxy, regardless of their relationship or connection to you.

Resident Parking Permit (Decal)
  • Allows UNA residents to park their own vehicle on the streets of their own neighbourhood
  • Non-transferable and specific to a single license plate
  • Any driver’s license or vehicle changes will require a replacement permit to be purchased
Visitor Parking Permit
  • Allows a UNA resident’s visitor to park their vehicle on the streets within the resident’s neighbourhood
  • Limited to one per legal UNA address
  • Visitor Parking Permits are non-transferable and specific to a single address
  • If you move between two different neighbourhoods (e.g. from Hawthorn Place to Wesbrook Place), your current visitor parking permit will no longer be valid.
Day Pass
  • For UNA residents who require additional visitor parking for a one-time function/event.
  • Each legal UNA suite will be entitled to 15 days of Parking Day Passes, between April 01 to March 31. Approval will be required for any request above the 15 days of Parking Day Passes annual limit. Residents who need additional day passes above the annual limit will need to submit an application to parking@myuna.ca.

Resident Parking Permits are assigned to specific license plate numbers and Visitor Parking Permits are assigned to a specific UNA address.

Parking Permits may only be issued for and used within a resident’s own neighbourhood. If the assigned licence plate number & issued neighbourhood are not a match to the vehicle’s licence plate & parking location, it will be towed.

As of 2021, there will be changes in the parking permit expiry date for each neighbourhood.

2020/2021 permit expiry dates
Wesbrook Place: May 1, 2021
Hawthorn Place: July 1, 2021

2020/2021 permit term length 
Wesbrook Place: September 1, 2020 – April 30, 2021 (7 months)
Hawthorn Place: September 1, 2020 – June 30, 2021 (9 months)

2021/2022 permit term length
Wesbrook Place: May 1, 2021 – April 30, 2022 (12 months)
Hawthorn Place: July 1, 2021 – June 30, 2022 (12 months)

Parking permits are prorated at $0.38 per day, plus applicable taxes.

Which Neighbourhoods Have Parking Permits?
Parking Permits are available to residents of Wesbrook Place and Hawthorne Place within each of their respective neighbourhoods. There are no parking permits for residents of Hampton Place, Chancellor Place, or East Campus.

What If I Lease My Vehicle?
Your registration and insurance must show your residential address on the second page.

What If I Drive Someone Else’s Vehicle?

  • You must be listed as the principal operator on the insurance
  • The location address on the second page of the insurance and registration must list your residential address within a UNA neighbourhood
  • Two items of supporting ID.

What If My Vehicle Is Registered To A Business?

  • Valid ICBC car insurance registered to a BC company name and address with no principal operator listed (if a principal operator is listed, see above section, “You drive someone else’s car”
  • A letter or contract on company letterhead, stating that the vehicle is used by you, and is needed at your home on a regular basis. A new letter is required every year to renew your permit
  • Two items of supporting ID 
  • Business identification (e.g. pay stub, T4, or business card) as proof of employment

What If I’m A Student From Outside Of BC?
To be eligible for a parking permit, your vehicle insurance must be changed to ICBC insurance (non-resident motor vehicle and insurance certificate) at the UNA neighbourhood address, or you must apply for Exemption status through ICBC.

Exemption status allows you to forego changing your vehicle insurance to BC insurance.

For information, call ICBC at 604-443-4624 or 1-800-665-4336.

What If My Visitor Has A SPARC Permit?
SPARC permit holders can park in the on-street accessible stalls if they display a valid Visitor Parking Pass or a day permit. SPARC permit holders cannot use their Resident Parking decals to park in accessible stalls.

This is to ensure that visitors to residents in the Hawthorn and Wesbrook neighbourhoods have a reasonable ability to park in accessible stalls.

What If I Have A Recreational Vehicle?
UNA Parking Permits are not valid for commercial vehicles, large vehicles, recreation vehicles, camper trucks and on-street vehicle storage.

A large vehicle is one that meets one or more of the following criteria:

  1. Taller than 2.2 m (7 feet and 2.61 inches)
  2. Longer than 6.4 m (21 feet)
  3. Not primarily designed to move people
  4. Seats 10 or more passengers

What if I need to use on-street parking when I move?  
The UNA does not reserve parking spaces for moving purposes. Moving trucks can use permit parking stalls without a permit, as long as they have a company logo clearly displayed on the vehicle. Residents may use their own personal vehicles to reserve preferred parking stalls, using their Resident Parking Permit, or Day Passes.

What If I Misplaced/Lose My Resident Parking Permit?
You must purchase a new Resident Parking Permit. And stick the decal on your vehicle immediately. Replacement is not available.

What If I Misplaced/Lose My Visitor Parking Permit?
You must purchase a new Visitor Parking Pass. Replacements are not available.

What If I Need To Replace My Permit?
Replacement resident parking decals and visitor parking permits may be picked up in person if:

  • You have changed vehicles or license plates
  • Your car was damaged in an accident and written off
  • Your windshield was replaced
  • Your visitor parking permit is damaged
  • Your resident parking decal is damaged or peeling off

The old UNA permit must be returned to receive a replacement.

What Documents Do I Need To Bring?

Reason replacement needed
Items needed to get a new resident parking decal

You changed vehicles or license plate

  • Your current resident parking decal (remove it from your old vehicle)
  • Photo ID that proves you live in the UNA neighbourhood
  • Current insurance for your new vehicle

Your car was damaged in an accident and written off

  • Current vehicle registration
  • ICBC paperwork that shows your old vehicle was a write-off
  • Photo ID that proves you live in the UNA neighbourhood

Your windshield was replaced

  • Your current resident parking decal (remove it from your old windshield) or a receipt from the windshield replacement company
  • Current vehicle registration
  • Photo ID that proves you live in the UNA neighbourhood

Your UNA resident parking decal is damaged or peeling off

  • Your current resident parking decal (remove it from your vehicle)
  • Current vehicle registration

Your UNA visitor parking pass is damaged

  • Your current UNA visitor parking pass (remove it from your vehicle)

Daily Prorated Fee Policy  
A daily prorated fee structure applies to all UNA Resident Parking Permit and Visitor Parking Permit purchases.

Parking Permit Rates

All parking permits are purchased at an annual rate, with a daily prorated fee structure applied.

  • Visitor Parking Permit: $140 + applicable taxes ($0.38 / day)
  • 1st Resident Parking Permit: $140 + applicable taxes ($0.38 / day)
  • 2nd Resident Parking Permit: $280 + applicable taxes ($0.77 / day)
  • 3rd Resident Parking Permit $560 + applicable taxes ($1.53 / day)

Applicable Taxes

  • Visitor Parking Permits are also subject to a 24% TransLink Parking Tax.
  • Resident and Visitor Parking Permits are subject to GST.

Refunds 
A refund only applies when:

  • The resident moves out of the UNA before the permit expires.
  • The resident replaces a UNA parking permit.

Eligible refunds will be prorated daily. The outstanding amount will be refunded, minus an administration fee.

Claiming a Towed Vehicle

If your vehicle has been towed, please contact Busters Towing (604) 685-8181 or search for your vehicle on the vehicle database at busterstowing.com.

 

The roads in the UNA neighbourhoods are owned by the Ministry of Transportation and Infrastructure (MOTI). Regulations and signage are all regulated and approved by the Ministry and are enforced in accordance to the posted parking signage. The Ministry authorizes the University Neighbourhoods Association (through its subcontract with Commissionaires) to invigilate parking under the Motor Vehicle Act Section 209-1.

MOTI does not have the ability to ticket or fine violators, and only has the ability to tow on first offence. This has been strictly enforced and has been a consistent practice throughout UNA neighbourhoods since 2012.

Parking Violation Dispute Process

To dispute a tow, complete the following:

If you are unable to use the online form, please contact UNA Parking Services at parking@myuna.ca.

Disputes are evaluated according to whether or not parking regulations were adhered to as reported by the parking enforcement officer. Personal circumstances are not considered.

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