UNA Policies

Code of Conduct

We all deserve to work, play and participate in an environment where we are treated with dignity and respect. The UNA is committed to creating such an environment because it brings out the full potential in each of us, which, in turn, contributes directly to our community success.

The UNA is committed to providing a community gathering place that is free of discrimination of all types and from abusive, offensive or harassing behaviour.

All members of the community, including UNA employees are expected to support an inclusive environment by adhering to the following conduct standards:

  • Treat others with dignity and respect at all times.
  • Address and report inappropriate behavior and comments that are discriminatory, harassing, abusive, offensive or unwelcome.
  • Avoid slang or idioms that might not translate across cultures.
  • Support arrangements for those with different needs, abilities and/or obligations.
  • Confront the decisions or behaviors of others that are based on conscious or unconscious biases.
  • Use the facility and equipment in a safe and appropriate way
  • Be open-minded and listen when given constructive feedback regarding others’ perception of your conduct.
  • The UNA will not tolerate discrimination, harassment or any behavior or language that is abusive, offensive or unwelcome.

See the full Code of Conduct Policy for more information.

Registration, Fees and Discounts

  • Most program registration is on a first come, first served basis. Fees are payable at the time of registration.
  • UNA residents are eligible to receive a resident discount when applicable.
  • Current UBC staff/student/faculty (including their children) and UTown@UBC Community Service
  • Card Holders are eligible to receive a discount when applicable.
  • Drop-in fees must be paid before each class by the participant.  A receipt or wristband must be provided to the instructor. No exceptions. Lost receipts or wristbands will not be refunded.
  • Children under the age of 12 who are not picked up on time from a program or camp will be charged $25 for every 15 minutes until picked up by a parent or guardian.
  • Children under the age of 12 who are not picked up on time from After-Camp Care will be charged $50 for every 15 minutes until picked up by a parent or guardian.

Refunds, Cancellations & Program Changes

  • Programs are subject to change without notice.
  • Refund requests due to illness require a certified medical note from a licenced medical practitioner.
  • Retroactive refunds will not be considered. Refunds are considered from the date received.
  • Refunds will be prorated accordingly and processed within 10 business days.
  • Refund requests can be made in person at the community centres, by phone (Old Barn: 604-827-4469 or Wesbrook: 604-822-4227) or by emailing programs@myuna.ca.

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Activity Cancellation Deadline to Receive a Refund Non-Refundable Processing Fee
Multi-class programs
(does not include camps)
One business day after the first class $10
Single day programs (single day camp, events, workshops, lectures) Five business days prior to the day of the camp/event/program $10
Multi-day camps 10 business days prior to the first day of camp $20
Drop-in No refund, no transfers
Programs cancelled by the UNA Full refund
Classes cancelled by the UNA Classes that are unable to be rescheduled will be fully refunded
Drop-ins cancelled by the UNA Full refund for applicable sessions

Casual Sport Procedures

(Badminton, Basketball, Pickleball, Table Tennis, Volleyball)

The UNA provides registration for select drop-in opportunities for a pre-determined number of spots.

  • Registered participants have priority.
  • Registered participants spots are held for 10 minutes. After 10 minutes, all spots are considered as open for all participants.
  • For non-registered participants, sign-up for the drop-in list must be done IN PERSON and begins 30 minutes before the program starts.
  • All users must have an account in our registration system.
  • All paid participants will receive a wristband, which must be visibly displayed
  • Spectators are not permitted in the gym during the sports drop-ins.
  • Drop-In Sports are non-refundable and non-transferable.

Drop-in Sport Procedures

(Badminton, Basketball, Pickleball, Table Tennis, Volleyball)

The UNA provides drop-in sports that are open purely to drop-in.

  • Drop-in sports can be booked online or in-person 48 hours prior to the drop-in session.
  • Booked spots are held for 10 minutes after the drop-in begins. After 10 minutes, spots can be re-sold.
  • All users must have an account in our registration system.
  • All paid participants will receive a wristband, which must be visibly displayed
  • Spectators are not permitted in the gym during the sports drop-ins.
  • Drop-In Sports are non-refundable and non-transferable.

Drop-in Program Procedures

(Dance, Group Fitness, Martial Arts, Pilates, Puppy Drop-In, Yoga)

The UNA provides registration for select drop-in programs for a pre-determined number of spots.

  • Register for drop-in programs in person or online.
  • Drop-in participants must check in at the front desk to receive a wristband, which must be visibly displayed.
  • If a program is fully registered, drop-ins are not accepted.
  • Drop-In Programs are non-refundable and non-transferable.

Casual Room Use

We encourage members of the community to make use the common spaces at both community centres. WCC & OBCC rooms are available to be booked by contacting: bookings@myuna.ca. In addition, limited access to the music studios, dance studio, gym, or Old Barn meeting rooms are available when programs, events or bookings are not scheduled.

  • When spaces are free from programs, events, or bookings, users may inquire at the front desk for access.
  • Fee must be paid along with completing a signed room use waiver prior to the entry or use of the room.
  • Maximum use is two hours a day.
  • Cost is $3/person/hour for Gym; $5/person/hour for other rooms.
  • No food or drink is allowed in the room.
  • Users are responsible for room cleanliness.
  • Users are responsible for any damage incurred due to the use of the room.
  • Individual users must be 13 years or older. Children 12 years or under must be always supervised by an adult (18+) who will be charged with the fee.
  • Staff will reserve the right to make changes to the room schedules.

Community Centre Community Spaces

The communal areas at the community centres are for community members to socialize, meet family members or friends, read, or relax.

Wesbrook Community Centre Communal Space:

  • East Lounge
  • 1st & 2nd Floor Central Foyer
  • Youth and Senior Centre
  • Splash Pad.

Old Barn Community Centre Communal Space:

  • Living Room
  • John Young Room
  • Second Floor Foyer

Communal Space at Wesbrook and Old Barn Community Centres are not intended for anyone to establish the space as a permanent location for their activities or operations.

These spaces may be reserved for UNA programs or events.

Community Green Space – Fields

The UNA operates two sports fields in Wesbrook Place. The UNA Community Field is located beside the Wesbrook Community Centre and the Collings Softball Field is located at Nobel Park.

  • UNA sports fields have designated hours for community use and agreements with UBC, VSB, and other community partners.
  • The fields are open exclusively for community drop-in use during the designated posted hours.
  • Field use is not permitted when in use by Vancouver School Board events, booked games, practices, clinics and camps.
  • Private bookings for alternative times can be made by emailing bookings@myuna.ca.
  • All bookings of the field are required to provide their booking reference number.
  • The UNA encourages community use of the UNA Community Field whenever it is not reserved for community or partner bookings.
  • The following are prohibited from community use fields:
    1. Bookings without a booking reference number
    2. Large scale play or occupying of the entire field
    3. Exclusion of the right to play
    4. Birthday parties / private events


To inquire about booking UNA facilities or fields, please visit myuna.ca/bookings or contact bookings@myuna.ca.

Please note, for-profit businesses that offer programs similar to our current and potential program offerings are not permitted. If you are a business or individual that has an idea for running a program in our facilities, please submit an Online Program Proposal.

For field bookings, please contact fields@myuna.ca for more information.


Photos of program and event participants may be taken for marketing and promotions by the UNA and may appear on our website, social media accounts or print materials. Please inform a program coordinator if you have any concerns about having photos taken of you or your child.

The UNA will always inform participants of camera presence before taking close-up photos. Group and large crowd photos may be taken without direct communication.

For users taking personal photos within the community centre, please be mindful of other users’ privacy.

Fitness Centre Fees and Refunds

  • Fitness centre passes can be suspended once during the calendar year for medical reasons or an absence of five or more consecutive days.
  • If cancelling a fitness centre pass, a partial refund with an administration fee[AC1]  of $10 may be approved at the discretion of the facility coordinator or supervisor.
  • Fitness centre drop-in fees must be paid prior to using the facilities and the receipt must be presented to the fitness centre attendant.


  • Bullying, harassment or any behaviour that demeans, ridicules or embarrasses a member, guest or employee will not be tolerated and could lead to expulsion from the UNA Fitness Centre or revocation of membership or pass.

Attire & Personal Belongings

  • Proper athletic shoes and workout clothes must be worn when working out in the Fitness Centre.
  • Bags, umbrellas, jackets, skateboards and other paraphernalia are not allowed past the Fitness Centre desk. Lockers are available for storing personal effects.

Food & Drink

  • Drinks in resealable containers are allowed in the Fitness Centre, however, food, candy or gum are not.


  • Use equipment you have been given instruction on and ask staff for assistance on how to use unfamiliar equipment.
  • Use spotters and weight training belts when training with heavy weights. Use collars on all bars at all times.
  • Avoid dropping hand weights on the floor and dropping stacks of weights that are part of the weight machines.
  • Keep the workout area clear. Do not rest on machines or linger in between sets.
  • Be respectful of personal workout space.
  • Avoid walking with weights or exercising too close to others.
  • Report any equipment malfunction to staff immediately.
  • If you feel faint or dizzy: stop, sit down and ask for assistance.

The University Neighbourhoods Association (“UNA”)  is committed to protecting the privacy of visitors who use our websites, myuna.ca and myuna.perfectmind.com to browse, read pages, download information or register to receive newsletters or updates.

This Policy explains the type of personal information that we collect, use and disclose and how it is protected.  For more information about our information management practices, please contact our Privacy Officer at wsit@myuna.ca.

Who We Are

The UNA is a community based organization that manages local infrastructure, regulates matters of concern and offers programs and activities within residential neighbourhoods located at the University of British Columbia.

About this Site

This website allows all users to access information about the UNA and to browse and search information about our organization, governance, programs, services and events.  This website also allows users to contact us by email or to submit inquiries or subscribe to receive newsletters or updates.

For members of the UNA and other subscribers this website also includes a secure portal that permits authorized users to open an account and view their information that is managed by the UNA (“Portal Users”).

By accessing and using the website you are consenting to the collection, use and disclosure of your personal information as described in this Policy. If you do not wish to provide your consent, please do not use this website.

The information that we collect about all website users

When you browse and use this website we automatically gather and store certain information about the visit for the purposes of administering this website, assessing system performance, improving web services and maintaining website security and management.  This information might include: IP address, browser type, internet service provider, how you use and browse the website and the length of your visit.  However, our website logs are not personally identifiable, and we do not attempt to identify users from this information.

The information you provide to us

Personal information about you may also be collected through this website when you provide it to us on a voluntary basis, such as when you submit questions, inquiries, complaints or employment inquiries or ask to be added to a wait-list or newsletter mailing list register or to open a user account for the Portal or provide us with information through the User Portal (such as when you register for a program or service). In these cases, we may use your information to respond to you, contact you, to answer a question or respond to a complaint, for employment recruitment, to provide community services and programs, for marketing and promotional purposes or for other purposes permitted by law.

How we share and store and your personal information

The UNA collects, uses and discloses personal information using this website for the purposes described above and in compliance with applicable privacy laws in Canada. We do not sell, rent, loan, trade or lease any personal information collected at our site.

The personal information we collect through the website is collected and used internally by the UNA and stored on servers based in Canada.  We may share some information with our service providers to help maintain, improve or trouble-shoot the website.  Some of our service providers may store or access personal information at or from locations outside of Canada.

Browser Information Collected on the Web Site

Throughout the website, you may find links to third-party websites. Please note that the UNA is not responsible for the privacy policies or content on third-party sites.  We recommend that you read the privacy policy of third-party websites for your information.

Your Rights

We are subject to the British Columbia Personal Information Protection Act (PIPA), and we work hard to ensure that all collection, use and disclosure of personal information through the website is fully compliant with such laws.

Under these laws, you have the right to request access to your personal information within our custody and control.  You also have the right to request correction of your personal information and to be told how your information is collected, used and disclosed by us.  Complaints under this Policy may be directed to our Privacy Officer at wsit@myuna.ca.

Changes to this Policy

We reserve the right to make changes to this Privacy Policy at any time.  If we make any changes, we will update this website to include such changes. Such changes will be effective when posted.

UNA Waivers for programs are built into the registration process for applicable prog rams. For reference, here are our main waivers:

Requirements for Travellers Returning to Canada

For 14 days following entry into Canada, you and any children who travelled with you must:

  • Properly wear a well-constructed and well-fitting mask when in public spaces, both indoors and outdoors
  • Maintain a list of all close contacts and locations you visit
  • Keep copies of your proof of vaccination
  • Monitor for symptoms for 14 days after your arrival.

Learn more: Requirements for COVID-19 Vaccinated Travellers


Additional Safety Precautions

Do your part in keeping our community centres safe.

  • If you are feeling sick or have flu-like symptoms, please stay at home and visit us when you are feeling better.
  • Wearing a mask is no longer required by the provincial health authority, but it is welcome at any UNA facility.
  • Practice good hand hygiene by washing your hands with soap and water, or using hand sanitizer.