The UNA operates on a system of principles to guide our operations and decisions to achieve our mission of fostering a thriving community.
UNA Communicable Disease Prevention Plan
As the UNA begins to bring our services back up to full capacity, we are introducing the UNA Communicable Disease Prevention Plan which will replace the existing COVID-19 Safety Plan.
See the full UNA Communicable Disease Prevention Plan for more information.
UNA Mask Guidelines
For the health and safety of staff, contractors and visitors, and to reduce the spread of COVID-19, the University Neighbourhoods Association (UNA) requires the wearing of masks in all UNA indoor facilities effective immediately. See our UNA Mask Guidelines for more information.
Implementing Flexible Refund Policies
We have developed a more lenient refund policy for illness-related program withdrawal requests to encourage participants to stay home if they are sick.
[Due to COVID-19, we have created a specific set of policies that are representative of our current situation. Please note that not all services listed below are currently being offered. Visit COVID-19 Updates for more details.]
Code of Conduct
Our goal is to provide a safe, welcoming and respectful environment for our community members, staff and volunteers. All members and participants are expected to:
See the full Code of Conduct Policy for more information.
Registration, Fees and Discounts
Cancellations & Refunds
*Note: The last day to withdraw from a single-day program or camp starting on a Monday is the previous Tuesday.
The same principles of an in-person class apply to a virtual class. The attendants must abide by the UNA code of conduct. It is everyone’s responsibility to create a safe, friendly, and respectful environment.
Adult Sport Procedures
Youth Open Gym Procedures
Community centre staff reserve the right to make changes to the room schedules. The common areas at the community centres are public spaces and not available for private events. Private tutoring or other activities for which a fee is charged are not allowed in the common areas. These areas are also not intended for anyone to establish the space as a permanent location for their activities or operations. The common areas at Wesbrook Community Centre include the lounge, hallways, the Senior and Teen Centre, and splash pad. The common areas at the Old Barn Community Centre include the living room, John Young room and the foyer on the second floor. These spaces may be reserved for UNA programs or events.
Casual Room Use
The music studios and the gymnasium are available for patrons during non-program hours for an affordable fee. These rooms are available on a first-come basis. For room reservations, please see our bookings page.
To inquire about booking UNA facilities, please visit myuna.ca/bookings or contact firstname.lastname@example.org.
Please note, for-profit businesses that offer programs similar to our current and potential program offerings are not permitted. If you are a business or individual that has an idea for running a program in our facilities, please submit an Online Program Proposal.
For field bookings, please refer to our Third Party Field Rentals Policies.
Photos of program and event participants may be taken for marketing and promotions by the UNA and may appear on our website, social media accounts or print materials. Please inform a program coordinator if you have any concerns about having photos taken of you or your child. We will always inform participants of camera presence before taking close-up photos. Group and large crowd photos may be taken without direct communication.
For users taking personal photos within the community centre, please be mindful of other users’ privacy.
Fitness Centre Fees and Refunds
Attire & Personal Belongings
Food & Drink
The University Neighbourhoods Association (“UNA”) is committed to protecting the privacy of visitors who use our websites, myuna.ca and myuna.perfectmind.com to browse, read pages, download information or register to receive newsletters or updates.
This Policy explains the type of personal information that we collect, use and disclose and how it is protected. For more information about our information management practices, please contact our Privacy Officer at email@example.com.
Who We Are
The UNA is a community based organization that manages local infrastructure, regulates matters of concern and offers programs and activities within residential neighbourhoods located at the University of British Columbia.
About this Site
This website allows all users to access information about the UNA and to browse and search information about our organization, governance, programs, services and events. This website also allows users to contact us by email or to submit inquiries or subscribe to receive newsletters or updates.
For members of the UNA and other subscribers this website also includes a secure portal that permits authorized users to open an account and view their information that is managed by the UNA (“Portal Users”).
By accessing and using the website you are consenting to the collection, use and disclosure of your personal information as described in this Policy. If you do not wish to provide your consent, please do not use this website.
The information that we collect about all website users
When you browse and use this website we automatically gather and store certain information about the visit for the purposes of administering this website, assessing system performance, improving web services and maintaining website security and management. This information might include: IP address, browser type, internet service provider, how you use and browse the website and the length of your visit. However, our website logs are not personally identifiable, and we do not attempt to identify users from this information.
The information you provide to us
Personal information about you may also be collected through this website when you provide it to us on a voluntary basis, such as when you submit questions, inquiries, complaints or employment inquiries or ask to be added to a wait-list or newsletter mailing list register or to open a user account for the Portal or provide us with information through the User Portal (such as when you register for a program or service). In these cases, we may use your information to respond to you, contact you, to answer a question or respond to a complaint, for employment recruitment, to provide community services and programs, for marketing and promotional purposes or for other purposes permitted by law.
How we share and store and your personal information
The UNA collects, uses and discloses personal information using this website for the purposes described above and in compliance with applicable privacy laws in Canada. We do not sell, rent, loan, trade or lease any personal information collected at our site.
The personal information we collect through the website is collected and used internally by the UNA and stored on servers based in Canada. We may share some information with our service providers to help maintain, improve or trouble-shoot the website. Some of our service providers may store or access personal information at or from locations outside of Canada.
Browser Information Collected on the Web Site
We are subject to the British Columbia Personal Information Protection Act (PIPA), and we work hard to ensure that all collection, use and disclosure of personal information through the website is fully compliant with such laws.
Under these laws, you have the right to request access to your personal information within our custody and control. You also have the right to request correction of your personal information and to be told how your information is collected, used and disclosed by us. Complaints under this Policy may be directed to our Privacy Officer at firstname.lastname@example.org.
Changes to this Policy