Code of Conduct
Our goal is to provide a safe, welcoming and respectful environment for our community members, staff and volunteers. All members and participants are expected to:
- Treat each other with respect, courtesy, fairness and equality
- Respect everyone regardless of diversity or ability
- Use the facility and equipment in a safe and appropriate way
Registration, Fees and Discounts
- Registration is required for most classes.
- Registration is on a first come, first served basis.
- Individuals living in the UNA neighbourhoods are eligible to receive a resident discount on most programs. Please bring proof of address to sign up for the UNA Card.
- UBC staff/student/faculty (including their children) and UTown@UBC Community Service Card Holders are also eligible to receive a discount.
- We encourage everyone to register early to avoid programs being cancelled due to insufficient registration.
- A late pick-up fee of $10 for every five minutes following the end of the camp or program time may be charged.
- Drop-in classes: Drop-in fees must be paid before each class and the receipt must be provided to the instructor.
Cancellations & Refunds
- Full refunds will be issued for any programs cancelled by the UNA.
- Participant-requested refunds are prorated with an administration fee of $10 per person.
- Refunds will be processed within 14 days.
- Refund requests must be made in person or by phone at the community centres, or by emailing firstname.lastname@example.org.
- Multi-Class Programs:
- Refund requests must be submitted no later than one hour after the second class, after which, refunds may be considered on a case-by-case basis.
- Single-Day Programs:
- Pro-D Day Camps, events, workshops, lectures and other single-day programs are non-refundable within five days* prior to the day of the program.
- Camps are non-refundable five days* prior to the first day of camp.
*Note: The last day to withdraw from a single-day program or camp starting on a Monday is the previous Tuesday.
The same principles of an in-person class apply to a virtual class. The attendants must abide by the UNA code of conduct. It is everyone’s responsibility to create a safe, friendly, and respectful environment.
Adult Sport Procedures
- Registered participants have first priority for Adult Sport programs. Registration is a cost-effective way to ensure you have a space every week.
- Registered participants have up to 10 minutes after the program start time to show up. All no-show spots at that time will be sold to the drop-in wait list.
- Sign-up for the drop-in waitlist must be done IN PERSON and begins 30 minutes before the program begins.
- Each participant may put down at most two names (their own, plus one more).
- Waitlisted participants may not enter the gym until they have paid.
- Drop-in users must have an account in our registration system.
Youth Open Gym Procedures
- Sign in for Youth Open Gym starts 10 minutes before the program start time.
- Participants must pay before signing in for Youth Open Gym.
- Participants may only sign in for themselves.
- All participants will be given a stamp on the hand or wrist at the time of entry. Staff will monitor to ensure only participants with stamps are in the gym.
- Participants ages 9 to 12 must attend the Pre-Teen Open Gym time with parent supervision.
- Participants ages 13 to 18 may attend without parent supervision but must abide by the UNA Code of Conduct.
- Front desk staff reserve the right to ask participants to leave if they do not abide by the Code of Conduct and limit the number of participants in the gym at any time.
- Drop in users must have an account in our registration system.
Community centre staff reserve the right to make changes to the room schedules. The common areas at the community centres are public spaces and not available for private events. Private tutoring or other activities for which a fee is charged are not allowed in the common areas. These areas are also not intended for anyone to establish the space as a permanent location for their activities or operations. The common areas at Wesbrook Community Centre include the lounge, hallways, the Senior and Teen Centre, and splash pad. The common areas at the Old Barn Community Centre include the living room, John Young room and the foyer on the second floor. These spaces may be reserved for UNA programs or events.
Casual Room Use
The music studios and the gymnasium are available for patrons during non-program hours for an affordable fee. These rooms are available on a first-come basis. For room reservations, please see our bookings page.
- Users must have an account in our registration system
- Users must leave the room clean and restored to the original condition in which it was found
- No food or drink is allowed in the room
- Furniture may not be re-arranged or added to the room
- Martial arts and self-defence training (i.e. sparring/boxing) are not permitted
- A $2 access fee will be charged per user
- Music Studio Casual Room Use
- Users may not move furniture (including the piano). No additional furniture or equipment will be provided
- No groups larger than four may use one studio at time
- Maximum use of one hour and A $2 access fee will be charged per user
- Studio is closed one hour before a scheduled class and 30 minutes before the centre closes.
- Gymnasium Casual Room Use
- Users must wear appropriate, clean, non-marking footwear for all activity in the gymnasium.
- Front desk staff may approve room use for users who are engaging in independent active movement and dance activities
- Users may check-out equipment from the front desk.
- Additional equipment (e.g. nets, mats) are not available for use.
To inquire about booking UNA facilities, please visit myuna.ca/bookings or contact email@example.com.
Please note, for-profit businesses that offer programs similar to our current and potential program offerings are not permitted. If you are a business or individual that has an idea for running a program in our facilities, please submit an Online Program Proposal.
Photos of program and event participants may be taken for marketing and promotions by the UNA and may appear on our website, social media accounts or print materials. Please inform a program coordinator if you have any concerns about having photos taken of you or your child. We will always inform participants of camera presence before taking close up photos. Group and large crowd photos may be taken without direct communication.
For users taking personal photos within the community centre, please be mindful of other users’ privacy.