Benefits

The UNA, on behalf of residents, arrange service agreements with UBC and the Vancouver Public Library (VPL) for access to facilities and services. The UNA Card is honoured by UBC and the VPL to verify UNA resident status. Presenting your UNA Card at various UBC recreational and cultural facilities, and the VPL gives you access to waived fees or reduced rates. The UNA also offers cardholders discounts to programs and services offered at our community centres.

  • Access to UBC Cultural Facilities

    UNA residents contribute to UBC cultural facilities through the Neighbours Fund and enjoy free access and/or discounted rates when they present their UNA Card (some conditions apply).

    The service agreement between the UNA and UBC for cultural facilities has recently changed and terms may not yet be reflected on their websites. We are coordinating with our partners to ensure a seamless transition during this time. For questions or concerns, please email support@myuna.ca.

  • Access to UBC Recreation Facilities

    UNA residents contribute to UBC recreation facilities through the Neighbours Fund to enjoy reduced rates.

    Residents must register for a UBC Recreation login and present their UNA Card to access reduced rate options.

    1. Create an online login with UBC Recreation.
    2. Send the following to recreation.help@ubc.ca:
      • Photo of your UNA Card
      • Email address associated with the UNA Recreation login you created
    3. After two business days, reduced rates will become available to you when registering using your UBC Recreation login online or in-person.

      Note:
      UBC Athletics requires an annual verification of a valid UNA Card to continue accessing preferred rates, facilities and programs.

    The service agreement between the UNA and UBC for recreation facilities has recently changed. We are coordinating with our partners to ensure a seamless transition during this time. For questions or concerns, please email support@myuna.ca.

  • Access to the Vancouver Public Library

    UNA residents can avail of a library card issued by the Vancouver Public Library (VPL) as part of a service agreement between the UNA and VPL.

    To get your VPL library card, bring your UNA Card and a valid form of personal identification to any VPL branch. Library cards obtained with your UNA Card are valid for one year.

  • Discounts at UNA Community Centres

    UNA residents get a 10% discount on almost all programs and services offered at UNA community centres.

Create a UNA Account

If you don’t have one yet, signing up for a UNA Account is a simple process. Get started today to access UNA services and to order your UNA Card.

Get Started

How to Get a UNA Card

Are you a UNA resident? Getting your UNA Card has never been easier! Order your card online today and we’ll have it ready for pickup within two business days.

  • Step 1: Log in to your UNA Account

    Enter your email and password to access your UNA Account.

    If you don’t yet have an account, visit myuna.ca/una-account to sign up for free.

  • Step 2: Upload Your ID or Supporting Documents to Verify Your Address

    First, navigate to the “UNA Account” menu item and select “Application/Renewal Process” from the drop down.

    From there, you can upload your documents as a part of the application process.

    • Proof of Identity – This document must be a piece of government issued photo identification. Please include your full name in the file name of your proof of identity documents (Example: John.Smith.ID.jpg)
    • Proof of Residency – This document is required if your government issued photo identification does not include your current address. Please include your full name in the file name of your proof of residency documents (Example: John.Smith.Lease.jpg)

    Please see below for a full list of documents that the UNA accepts to verify your address:

    • BC Driver’s Licence (with your current address)
    • BC Services Card (with your current address)
    • Government-issued ID and a utility bill (with current address)
    • Government-issued ID and a Wesbrook Properties Lease
    • Government-issued ID and a Village Gate Homes Lease
    • Government-issued ID and a credit card statement (with current address)
    • Government-issued ID and a bank statement (with current address)
  • Step 3: Get Confirmation

    Our team will review your application and confirm when your card is printed and ready for pickup at the Wesbrook Community Centre.

    Please note that UNA Cards are valid for two years. To continue enjoying your card benefits, please renew your card upon expiry.

    If you have any questions, email us at support@myuna.ca, call 604-822-4227 or visit us at the Wesbrook Community Centre, 3335 Webber Lane.

  • Step 4: Pick Up Your UNA Card

    Once you have received your confirmation email, you can pick up your card from the front desk at Wesbrook Community Centre at 3335 Webber Lane.

Customer Support

Whether you are new to the neighbourhood or renewing your UNA Card, our team is here to help.

Email us at support@myuna.ca, or call or visit us at the Wesbrook Community Centre or the Old Barn Community Centre.

Contact Us

Frequently Asked Questions

  • Who is eligible to avail of a UNA Card?

    You must live in one of the following UNA neighbourhoods or designated buildings:

    UNA Neighbourhoods

    • Chancellor Place
    • East Campus
    • Hampton Place
    • Hawthorn Place
    • Wesbrook Place

    UNA Designated Buildings

    • Central Building
    • Focal Building
  • What is the difference between the UNA Account, the UNA Card and the UNA Society Membership (also known as UNA Membership)?
    • UNA Account: Your UNA Account is your central online access point to manage services offered by the UNA. Through your UNA Account, you can do things like sign up for UNA recreation programs, pay for street parking, sign up for a garden plot, volunteer, order your UNA Card and activate your UNA Society Membership.
    • UNA Card: The UNA Card is a form of identification that is honoured by UBC and the VPL to verify that you are a UNA resident. Presenting the card to various UBC facilities and the VPL gives you access to waived fees, discounts and/or reduced rates.
    • UNA Society Membership or UNA Membership: In order to participate in UNA governance events/processes (such as annual general meetings and Board of Director elections), UNA residents must sign up for a UNA Society Membership (also known as UNA Membership). Residents must be 18 or older to participate.Having a UNA Account or a UNA Card does not automatically make you a UNA Society Member. You must sign into your UNA Account and select the UNA Society Membership option to activate it. If you are unsure about your membership status, you can check it by signing in to your UNA Account, or you can contact us for assistance by emailing support@myuna.ca or calling 604-822-4227.
  • What do I need to verify my address to prove that I am a UNA resident?

    To verify your address, the UNA accepts any of the following:

    • BC Driver’s Licence (with your current address)
    • BC Services Card (with your current address)
    • Government-issued ID and a utility bill (with current address)
    • Government-issued ID and a Wesbrook Properties Lease
    • Government-issued ID and a Village Gate Homes Lease
    • Government-issued ID and a credit card statement (with current address)
    • Government-issued ID and a bank statement (with current address)
  • What if I am not a UNA resident?

    Everyone is welcome in our community centres. We are happy to offer programs and services to the wider community at the Old Barn Community Centre and Wesbrook Community Centre.