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NOTICE: UNA facilities are currently closed and service operations have been suspended due to COVID-19.
LATEST UPDATESOur long-term vision for the new and improved UNA Account is to provide residents with a universal neighbourhood access point for managing their UNA services, profiles, family members, recreation programs, facility bookings, sustainability programs and parking services. Existing UNA Account holders will receive instructions by email when it’s time to get started with the new system.
If you are a UNA resident, you are entitled to receive discounts for various UBC and City of Vancouver facilities, including the UBC Aquatic Centre, Museum of Anthropology and Vancouver Public Libraries through the UNA Card.
If you are an existing UNA Access Card holder, your card is still valid and you do not have to renew it until it expires. You will receive instructions in the email address you used to register when it’s time to switch your online account.
If you are a new user, you will be able to sign-up for a new UNA Account soon. Once your address has been verified and you receive your UNA Card, you’ll be entitled to the discounts and partner programs.
Non-UNA residents of UBC and surrounding neighbourhoods can enjoy UNA recreation facilities and programs by signing up for the UNA Guest Card.
The UNA Card is used to verify your identity as a verified resident of one of the UNA neighbourhoods. It serves as an ID card when accessing services in the community centres and keeps track of class/fitness passes. The UNA card is non-transferable.
The Guest Card is issued to non-UNA residents who want to access community centre and fitness services at our community centres. It serves as an ID card and keeps track of class/fitness passes. The Guest Card is non-transferable.
If you need help with your account, you can send us an email at support@myuna.ca. A staff member respond to your email promptly with an answer or direct you to the right person.
For recreation and UNA Account related questions, you can use the chat feature at the bottom right corner of the webpage. We will do our best to answer your questions in real time.
