A guide for getting help from UNA Support.
Our support team is here to help. Typically, we respond to requests within one (1) business day.
Contact us through our support widget.
The support widget at the bottom right corner of the window provides a convenient way to chat directly with our support staff or submit a new support request. Also, this support page has some helpful info for the most common support questions.
Contact us by sending an email to email@example.com.
Our support team is available throughout the week, including evenings and weekends.
Contact us by calling 604-827-4227.
Call the Wesbrook Community Centre during operating hours to speak directly with a member of our support team.
Select the “Edit” button to make changes.
The green “edit” button will open the profile editor. Once you are done making changes, select “Save” and your information will be updated. If you are having issues with editing information within your account, contact firstname.lastname@example.org.
Residents of UBC neighbourhoods are entitled to discounts for select UNA services and UBC facilities.
To start getting discounts with a UNA Card, residents must verify their address. For more information about the benefits and process, visit myuna.ca/card.
Option 1: UNA Account
Option 2: UNA Website
Visit our parking desk at the Wesbrook Community Centre to purchase a parking permit. Our staff will assist you with document verification and payment before issuing a physical parking permit. For more information and important dates, visit myuna.ca/parking.
In order to participate in the UNA’s governance activities, such as general meetings and Board elections, a person must first become a UNA Society Member.
To become a member, a person must be:
The election process includes safeguards to protect the integrity of the election by ensuring all votes remain anonymous, while also applying due diligence related to voter eligibility. Voting packages with instructions will be distributed to UNA society members in advance of any UNA election.
For more details, visit myuna.ca/elections.
The UNA Board of Directors is always looking for community feedback.
Contact us at email@example.com and our support staff will direct your message to the right team. For sensitive topics, send an email to our CAO, Sundance Topham.
The UNA conducts community surveys on various topics, with results being provided to the UNA Board. Participating in these surveys is a great way to provide your feedback on specific topics.
The UBC Services Levy is collected and managed by UBC.
UBC allocates the funds collected from the UBC Services Levy into the Neighbour’s Fund and other UNA reserves. The UNA uses the Neigbours’ Fund to provide services and maintenance for the community. For the latest information on payment procedures, visit the UBC Services Levy page.