This is the UNA’s first Strategic Plan, developed by the Board and senior management over a number of months. The size of the community and the complexity of the issues facing it require a new approach to address them. This is a practical plan, rooted in concrete actions that will be developed annually as mechanisms to meet the goals defined below.

There is no shortage of good ideas or initiatives that would benefit the community as a whole. Every municipal-like entity whether it is a not-for-profit, a municipal council, or a regional district, is facing difficult decisions to ensure limited resources are appropriately allocated. This is a critical step for the UNA as it evolves to meet community needs.

The four strategic directions are listed below with goals under each heading. They are not listed in any priority order as all four areas will be addressed over the next three years. The strategies will inform the actions taken to achieve the goals. Each year, as part of the planning and budget process, an annual work plan will be developed in parallel with the budget process to ensure that resources are allocated to priorities and any new initiatives or projects are appropriately resourced. Community and stakeholder engagement is a key element.

Our Vision:
The place where people choose to live.

Our Mission:
Foster a unique and thriving community through community engagement and service delivery.

The full UNA Strategic Plan is also available as a PDF for viewing and download: 2018 UNA Strategic Plan

A. UNA Governance

Explore opportunities to evolve governance to meet the changing needs of a growing population and community, including a review of the decision-making mechanisms of the UNA to ensure the organization can respond to community needs.


Review decision-making mechanisms of the UNA to ensure they meet the needs of a growing community.


  1. Review the bylaws and constitution
  2. Review the Board’s and director’s roles and responsibilities within the context of the UNA’s municipal-like mandate
  3. Articulate and clarify the relationship between the UNA, UBC and UBC Properties Trust, and explore opportunities to enhance and strengthen the relationship

B. Financial Stability

Explore opportunities to address the cost of core services to meet community needs, potential revenue generation, and the alignment of resource allocation with the mandate and identified priorities.


The UNA will be financially sustainable over the long term.


  1. Determine core service levels and costs to maintain those services and align budget allocation to those benchmarks
  2. Review the reserves policy in partnership with UBC
  3. Continue to explore financial models with the University Neighbourhoods Liaison Committee

C. Operational Capacity

Continue the foundational work to streamline processes, build staff skills and ensure there are adequate resources to support the Board and the UNA in meeting its mandate.


The UNA will have the administrative resources and processes in place
to deliver mandated services and support the work of the Board.


  1. Develop a professional development and compensation policy
  2. Create and implement metrics to measure service delivery
  3. Develop a robust IT platform that supports internal and external information exchange
  4. Align operations and allocation of resources with strategic priorities

D. Community and Stakeholder Relations

Identify and implement initiatives and processes to identify community needs and engage the community in ways that support the UNA’s vision of being “The place people choose to live.”


The UNA will have the administrative resources and processes in place to deliver mandated services and support the work of the Board.


  1. Develop more robust engagement tools to assess community needs
  2. Create feedback tools for residents and other stakeholders
  3. Adapt and implement the Advisory Committee report in phases starting with the Community Engagement Advisory Committee
  4. Develop the Terms of Reference for the UBC/UNA quarterly meetings and create xed agenda items

Please Note:

This strategic plan is designed to be dynamic and adapted. Future changes will be highlighted and dated to ensure that this plan continues to be a useful tool.