The UNA’S goal is to provide a safe, welcoming and respectful environment for visitors and staff.

All visitors are expected to:

• Treat each other with respect, courtesy and fairness.
• Respect everyone regardless of diversity or ability.
• Use the facility and all equipment in a safe and appropriate manner.

Visitors are encouraged to:

• Conduct themselves in a manner that is respectful to other visitors and staff.
• Respect all UNA property and the property of others. Check with staff before using any equipment and/or rooms.
• Follow all facility rules, program-specific rules and/or requests of instructors or staff.
• Maintain orderly and safe entry/exit areas. Do not loiter in high-traffic areas including doorways, aisles and stairways.
• Limit active play to appropriate areas.
• Clean-up after themselves, including putting all waste and recyclables in the proper receptacles.

Visitors are prohibited from:

• Using profanity or demeaning language, intimidation, taunts, teasing or ridiculing that results in abusive or harassing language or behaviour.
• Using tobacco or vaping in any form.
• Using drugs or any other intoxicating substance while at the facility or being under the influence of such substances while using the facility. Alcohol is only permitted for UNA approved bookings with a valid liquor license.
• Playing personal audio equipment at a volume that disturbs others.
• Riding bicycles or scooters, skating or skateboarding inside the facility or leaving these items unattended.
• Using cellphones or taking any photos while in the restrooms, locker rooms or change rooms.
• Changing in an area of the facility that is not a restroom, locker room or change room.
• Misusing common areas, including conducting private tutoring or other activities for which a fee is charged.

Registration, Fees and Discounts

• Unless determined otherwise by the UNA, registrations for programs are handled on a first-come-first-served basis. Fees are payable at the time of registration.
• UNA residents (those living in the following UNA-designated areas and buildings: Chancellor Place, East Campus, Hampton Place, Hawthorn Place, Wesbrook Place, Central Building or Focal Building) are eligible to receive a resident discount when applicable.
• Current UBC students/staff/faculty (including their children) and UBC Inspired Community Service Card Holders are eligible to receive a discount when applicable.
• Drop-in fees must be paid before each class by the participant. A proof of purchase or program wristband must be shown to the program instructor. No exceptions.
• In the event that a child under the age of 12 is not picked up by their respective guardian from a program or camp by the designated pick-up time, the guardian will be charged a $25 late fee for every 15 minutes the child has not been picked up.

Refunds, Cancellations & Program Changes

• Programs are subject to change without notice.
• Refund requests due to illness require a certified medical note from a licenced medical practitioner. Refund requests are considered from the date they have been received. Retroactive refunds will not be considered.
• Refunds will be prorated accordingly and processed within 10 business days. Non-refundable processing fees are applied.
• Refund requests can be made in-person at the community centres, by phone (604-822-4227,) or by emailing programs@myuna.ca.

Sport Drop-In

The UNA provides a variety of drop-in sports.

• UNA residents (those living in the following UNA-designated areas and buildings: Chancellor Place, East Campus, Hampton Place, Hawthorn Place, Wesbrook Place, Central Building or Focal Building) can book a spot for drop-in online or in-person up to 48 hours prior to the drop-in session.
• Non-UNA residents (UBC students/staff/faculty, UBC Inspired Community Card holders, and members of the public) can book a spot for drop-in online or in-person up to 24 hours prior to the drop-in session.
• Booked drop-in spots shall be held for 10 minutes after the drop-in session begins. If the participant has not arrived within 10 minutes of the drop-in session’s starting time, the participant’s booked drop-in spot may be re-listed.
• All users must be registered in our system through a UNA Account.
• All paid participants will receive a wristband, which must be visibly displayed.
• Spectators are not permitted in the gym during the drop-in sports sessions.
• Drop-ins are non-refundable and non-transferable.

Registered Sports

Registered Sports are full-season registration programs, which allow drop-ins if spots are available.

• The waitlist opens 30 minutes prior to the session, in-person only.
• Booked spots are held for 10 minutes after the session begins. After 10 minutes, spots will be resold to those on the waitlist.
• Registered Sports drop-in fees are non-refundable and non-transferable.

Family Sports Drop-In

The UNA provides a variety of sport programs to encourage cross-generational participation.

• A “family” is defined as at least one person ages 19+ with at least one person ages 18 and under, to a maximum of four individuals per family.
• Participation is on a first-come, first-served basis. Drop-in registration opens 30 minutes prior to the session, in person only.

Social Program Drop-In

The UNA provides a variety of social programs/events that do not require registration. (e.g.Parent & Tot: Gym, Family Movie Night, Bridge, Community Digital Support.)

• Participation is on a first-come, first-served basis. Drop-in registration opens 30 minutes prior to the session, in person only.

Programs with Drop-In Options

The UNA provides select full-season programs with drop-in opportunities (e.g. dance, group fitness, martial arts, pilates, yoga). Register for drop-in in person or online.

• Drop-in participants must check in at the front desk to pay for the session. Receipt must be presented to the instructor.
• If a program is fully registered, drop-ins will not be accepted.
• Drop-ins are non-refundable and non-transferable.
• Drop-in availabilities are dependent on full-season registration.

Music Lessons

Music lessons run on a one-year registration cycle from September to August.

For example: If a student registers in the fall, they are given priority to keep the same day and time for the proceeding winter, spring, and summer terms – as long as that time slot is still available. If a student does not register for a term, they forfeit their priority registration for the remainder of the one-year registration cycle. Each September, a new registration cycle begins. This ensures all students have an equal chance to sign up for lessons each year.

Fitness Centre Memberships/Drop-Ins

Fees and Validity 

• A valid Fitness Centre Membership or drop-in pass must be paid prior to entering the fitness facility.
• Fitness Centre Memberships are non-transferable.
• Fitness centre drop-in passes are non-refundable and non-transferable to another patron or day (from the date of purchase). Proof of purchase must be presented to the Fitness Centre Attendant.
• Separate Fitness Centre Memberships and drop-in passes must be purchased for Wesbrook and Old Barn fitness centres.

Freezing

• Fitness Centre Memberships may be frozen once per calendar year (January 1 to December 31) for medical reasons (medical certificate is required), or an absence of seven or more consecutive days. A non-refundable $10 administration fee is applied.
• Freeze requests are not applicable to 10-punch passes or drop-in passes.
• Freeze requests must be submitted by email to the Fitness Supervisor a minimum of five business days prior to the requested freeze date.
• Only the Fitness Supervisor is permitted to review and grant a membership freeze.

Eligibility

• Patrons must be a minimum of 13 years of age to purchase/use a Fitness Centre Membership or drop-in pass. Youth rates are applicable to youth between 13 and 18 years of age, inclusive.
• Children under the age of 13 are not permitted access into the fitness centres.

Respect 

• All users are required to follow and be guided by the UNA Code of Conduct. Bullying, harassment or any behaviour that demeans, ridicules or embarrasses another user or UNA employee will not be tolerated
• and could lead to expulsion from the UNA fitness centres or revocation of Fitness Centre Memberships.
• Attire and Personal Belongings
• Proper closed-toe athletic shoes and workout clothing must be worn at all times when working out in the fitness centre.
• If you are wearing attire that can be considered demeaning or hurtful to others, you will be asked to change. If you are unable to change, you will be asked to leave out of respect for others.
• Bags, umbrellas, jackets, skateboards and other paraphernalia are not permitted in the fitness centre. Lockers are available for storing personal belongings and are for daily use only. Storage beyond the fitness centre’s hours of operation is not permitted and items will be removed.

Food and Drinks 

• Drinks in resealable containers are permitted in the fitness centre; however, food, candy and gum are not permitted.

Photography & Filming Policy 

Photography and filming within UNA Fitness Facilities or during UNA Recreation programs must follow these conditions:

• The privacy and comfort of others must be respected.
• Photography and filming may not include anyone who has not given express consent.
• Photography and filming are prohibited in changing areas and washrooms.
• Photography and filming may be expressly prohibited at some events and venues; failure to comply with these restrictions or instructions from staff will result in removal.
• Commercial photography and filming or use of recording equipment other than mobile devices (e.g. DSLRs, large cameras, etc.) are prohibited without prior written consent from the UNA Recreation Manager.

Failure to comply may result in disciplinary actions.

Personal Training

Fees and Validity 

• A valid personal training package must be purchased prior to starting any personal training sessions. Remaining sessions on expired packages are not transferable to a new package.

Refunds and Cancellations

• No refund after seven days after date-of-purchase or after the first completed personal training session.
• No session cancellations/reschedules within 24 hours of the upcoming session. Sessions may be rescheduled if given at least 24 hours notice; otherwise, a refund will not be issued for a missed session.

Fitness Centre Fees and Refunds

• Fitness centre passes can be suspended once during the calendar year for medical reasons or an absence of five or more consecutive days.
• If cancelling a fitness centre pass, a partial refund with an administration fee[AC1]  of $10 may be approved at the discretion of the facility coordinator or supervisor.
• Fitness centre drop-in fees must be paid prior to using the facilities and the receipt must be presented to the fitness centre attendant.

Respect

• Bullying, harassment or any behaviour that demeans, ridicules or embarrasses a member, guest or employee will not be tolerated and could lead to expulsion from the UNA Fitness Centre or revocation of membership or pass.

Attire & Personal Belongings

• Proper athletic shoes and workout clothes must be worn when working out in the Fitness Centre.
• Bags, umbrellas, jackets, skateboards and other paraphernalia are not allowed past the Fitness Centre desk. Lockers are available for storing personal effects.

Food & Drink

• Drinks in resealable containers are allowed in the Fitness Centre, however, food, candy or gum are not.

Safety

• Use equipment you have been given instruction on and ask staff for assistance on how to use unfamiliar equipment.
• Use spotters and weight training belts when training with heavy weights. Use collars on all bars at all times.
• Avoid dropping hand weights on the floor and dropping stacks of weights that are part of the weight machines.
• Keep the workout area clear. Do not rest on machines or linger in between sets.
• Be respectful of personal workout space.
• Avoid walking with weights or exercising too close to others.
• Report any equipment malfunction to staff immediately.
• If you feel faint or dizzy: stop, sit down and ask for assistance.

Casual Room Use

There are some rooms that offer “casual room use” to the public to drop-in to when programs, events, or bookings are not scheduled. In addition, limited access to the music studios, dance studio, or Old Barn meeting rooms are available when programs, events or bookings are not scheduled.

• When spaces are free from programs, events, or bookings, users may inquire at the front desk for access.
• Fee must be paid along with completing a signed room use waiver prior to the entry or use of the room.
• Maximum use is two hours a day.
• $5/person/hour for rooms.
• Instructional lessons are not allowed during the casual room use.
• Food or drink is not allowed in the room.
• Users are responsible for room cleanliness.
• Users are responsible for any damage incurred due to the use of the room.
• Individual users must be 13 years or older. Children 12 years or under must be always supervised by an adult (18+) who will be charged with the fee.
• Staff will reserve the right to make changes to the room schedules.

Community Centre Community Spaces 

The communal areas at the community centres are for community members to socialize, meet family members or friends, read, or relax.

Wesbrook Community Centre Communal Space:

East Lounge
1st & 2nd Floor Central Foyer
Splash Pad
Shading Structure

Old Barn Community Centre Communal Space:

Living Room
John Young Room
Second Floor Foyer

Communal Space at Wesbrook and Old Barn Community Centres are not intended for anyone to establish the space as a permanent location for their activities or operations.

These spaces may be reserved for UNA programs or events.

Community Green Space – Fields

The UNA operates two sports fields in Wesbrook Place. The UNA Community Field is located beside the Wesbrook Community Centre and the Collings Softball Field is located at Nobel Park.

• UNA sports fields have designated hours for community use and agreements with UBC, VSB, and other community partners.
• The fields are open exclusively for community drop-in use during the designated posted hours.
• Field use is not permitted when in use by Vancouver School Board events, booked games, practices, clinics and camps.
• Private bookings for alternative times can be made by emailing bookings@myuna.ca.
• All bookings of the field are required to provide their booking reference number.
• The UNA encourages community use of the UNA Community Field whenever it is not reserved for community or partner bookings.
• The following are prohibited from community use fields:
  • Bookings without a booking reference number
  • Large scale play or occupying of the entire field
  • Exclusion of the right to play
  • Birthday parties / private events

Bookings 

To inquire about booking UNA facilities or fields, please visit myuna.ca/bookings or contact bookings@myuna.ca.

Please note, for-profit businesses that offer programs similar to our current and potential program offerings are not permitted. If you are a business or individual that has an idea for running a program in our facilities, please submit an Online Program Proposal.

Purpose

The parks managed by the University Neighbourhoods Association (UNA) are intended to be safe, inviting, and well-maintained public spaces for everyone to enjoy. These guidelines outline expected behavior to help ensure visitor safety, protect park amenities, and support the wellbeing of the surrounding community.

Scope

These guidelines apply to everyone using UNA-operated parks, including residents, visitors, children, guests, contractors, and organized groups. By entering or remaining in a UNA park, individuals are expected to follow these guidelines and respect shared community spaces.

General Conduct

All park visitors are expected to behave respectfully and responsibly. Visitors should be considerate of others and avoid behaviour that is discriminatory, disruptive, unsafe, or incompatible with the shared use of public spaces.

Hours of Operation

UNA parks are open daily from 8 a.m. to 10 p.m., in line with the UNA Noise Bylaw and community standards for safe and respectful park use. Activities outside these hours are not permitted unless specifically authorized by the UNA. Parks may occasionally close temporarily for maintenance, repairs, safety, or operational reasons, with notice provided where possible.

Prohibited Activities

To help keep parks safe and enjoyable for everyone, the following activities are not permitted in UNA parks:

• Smoking, vaping, alcohol consumption, drug use, and overnight camping
• Littering, illegal dumping, or leaving waste outside designated receptacles
• Damaging, removing, or interfering with park property, including trees, landscaping, benches, signs, and playground equipment
• Using audio devices, musical instruments, or amplification equipment in a way that creates excessive noise or disturbs others
• Operating a remote-control aircraft, including drones
• Swimming or bathing in fountains, ponds, or other water features except at the Wesbrook Community Centre Splash Pad
• Open fires, fireworks, flames, or barbecues unless expressly authorized by the UNA

Pets and Animals

Pets must remain on a leash at all times unless otherwise indicated by signage or park rules, such as in designated dog park areas. Pet owners or handlers are responsible for promptly cleaning up waste and ensuring their animals do not create disturbances, safety concerns, or damage to park property.

Pedestrian Priority Areas

UNA parks are designed as pedestrian priority zones. Personal mobility vehicles, including electric scooters, unicycles, and similar devices, should be operated at low speeds and in a manner that prioritizes pedestrian safety. To help ensure the safety of children and families, users should dismount and walk their personal vehicles when near playground areas. Cycling, rollerblading, and skateboarding may be permitted where appropriate, but users must remain cautious and yield to pedestrians at all times.

Playgrounds and Recreation Areas

Playground equipment is intended for children, and caregivers are responsible for ensuring that children use equipment safely and appropriately. Sports fields, courts, and other recreation areas may have additional rules, schedules, or booking requirements, and all posted instructions must be followed.

Safety and Emergency Response

All park visitors are responsible for their own safety and should remain aware of their surroundings. Personal belongings should not be left unattended. Suspicious activity should be reported to the RCMP when necessary. Visitors should stay on designated paths and avoid unsafe or restricted zones. In an emergency, call 911.

Environmental Stewardship

Park users are encouraged to help preserve the natural environment by respecting plants, wildlife, and natural features. Wildlife are protected under the BC Wildlife Act, and must not be disturbed, fed, handled, removed, or harmed. Do not remove plants, flowers, rocks, or other natural materials from the park. Visitors are encouraged to minimize waste and use reusable containers whenever possible.

Shared Responsibility

UNA parks are shared community spaces, and everyone plays a role in helping keep them safe, clean, welcoming, and enjoyable for all. By respecting these guidelines, park users help contribute to a positive experience for the entire community.

Photos of program and event participants may be taken for marketing and promotions by the UNA and may appear on our website, social media accounts or print/digital materials. Please inform a program coordinator if you have any concerns about having photos taken of you or your child.

The UNA will always inform participants of camera presence before taking close-up photos. Group and large crowd photos may be taken without direct communication.

For users taking personal photos within the community centre, please be mindful of other users’ privacy.

UNA Waivers for programs are built into the registration process for applicable prog rams. For reference, here are our main waivers:

• UNA Participant Agreement (All Ages)
• UNA Child and Youth Participation Agreement
• UNA Camp Waiver and Photo Waiver
• UNA Photo Consent Form