Close iconCANCEL SEARCH
Guidebook
Support
Search
Close iconCANCEL SEARCH
New to the neighbourhood? UNA Help Search

What Do You Need Help With?

Recreation & Community Centres

Recreation programs, events, camps, fitness centres, room/field bookings

Get Help
UNA Account

Account management, UNA Card, UNA Society Membership, Guest Card

Get Help
Report a Concern

Noise, construction, parking violations, hazards, storm damage

Get Help
Parking Permits

Day passes, resident parking permits, visitor parking permits

Get Help
Roads & Streets

Repairs, road works, crosswalks, streetlights, snow removal

Get Help
Public Spaces & Playgrounds

Trees/plants, wildlife, parks, playgrounds, water features

Get Help
Sustainability & Recycling

Green Depot recycling centre, community gardens, EV charging, biking

Get Help
Governance & Advocacy

Letters to the UNA Board, Board meetings, AGMs, Board elections

Get Help
Other Topics

General feedback, requests, or questions for the UNA team

Get Help
New to the Neighbourhoods?

Read the UNA Guidebook

Learn how the University Neighbourhoods Association helps you connect with your community. Available in English, French, Mandarin, Cantonese, Korean, and Farsi.

UNA Guidebook

Frequently Asked Questions

  • What is a UNA Account and how do I sign up for one?

    Sign up for a UNA Account to access various UNA services. Anyone can create a UNA Account to register for our programs and events; however, some services such as UNA Cards, UNA Society Membership and UNA Parking Permits are exclusive to UNA residents.

    To sign up, visit myuna.ca/una-account.

  • How to recover my UNA Account's lost or forgotten password?

    Reset your password by following the steps below:

      1. Go to myuna.ca/login
      2. Select “Forgot password”
      3. Enter your email click the “Reset password” button.
      4. Reset your password through the provided email.
  • How do I update information on my UNA Account?

    Update your information by following the steps below:

      1. Go to myuna.ca/login
      2. Enter your username and password.
      3. Once logged in, select the “Edit” button to make changes.
      4. The green “edit” button will open the profile editor.
      5. Once you are done making changes, select “Save” and your information will be updated.
  • What is the UNA Card and how do I get one?

    With the UNA Card, UNA residents get access to waived fees and/or reduced rates at various UBC recreation and cultural facilities, the Vancouver Public Library and UNA community centres.

    Learn more about the UNA Card and its benefits by visiting myuna.ca/card.

  • How do I register for UNA Programs?

    You must have a UNA Account to sign up for programs.

    To view our current program offering, visit myuna.ca/programs. Use the filter options to view programs by season, age, activity, group size, location, and day. You can also search for programs in the top left.

  • How do I get a UNA Parking Permit/Pass?

    UNA Parking Permits and Passes are available for residents living in Wesbrook Place, Hampton Place and Hawthorn Place.

    For more details on parking permits, including seasonal schedules and documentation requirements, visit myuna.ca/parking.

  • What is a UNA Society Membership and how do I sign up for to become a member?

    In order to participate in the UNA’s governance activities, such as general meetings and Board elections, a person must first become a UNA Society Member.

    To become a member, a person must both be:

    • be at least 18 years of age
    • reside in a UNA designated area or building

    You can confirm if your residence is located in a UNA designated area by visiting myuna.ca/verify-address.

    Learn more about UNA Society Membership and how to sign up by visiting myuna.ca/society.

Need More Help?

For immediate assistance, you can call or visit a UNA community centre during business hours.
Contact Us